Ann P. Johnson
Email [email protected]

PROFESSIONAL EXPERIENCE

December 1999 - present Engineer II, Target Corporation Network Management Center, MCI WorldCom
Was solely responsible for Target NMC Customer and Engineering web sites Troubleshot problems with Target, Mervyn's, Dayton's, Hudson's, Marshall Fields, and Target.Direct stores Tested circuits Served as Editor-In Chief of MNS Newsletter
April 1999 - December 1999 Project Engineer, Target Corporation Network Management Center, MCI WorldCom
Managed various pilot store roll outs for Target Stores Tracked progress of all projects Assigned tasks to engineers Implemented change management system Wrote operating procedures in HTML format Served as point of contact from customer to engineers Created Task database in Access to track assigned tasks Coordinated efforts with TME to add new sites to management maps
September 1996 - April 1999 Senior Consultant, Keane, Inc.
NC Department of Transportation - CBT Developer, Trainer, Technical Writer
Designed, developed, authored and packaged computer-based training (CBT) courses for each function of the Highway Construction and Maintenance System (HiCAMS) Taught HiCAMS courses Wrote procedure manuals Provided technical support for the HiCAMS application as Help Desk staff.

State Bureau of Investigations, Private Protective Services (PPS) - Access Developer, Trainer, Technical Writer
Designed and developed prototype of PPS 2000 system in Access Created reports for PPS 2000 system in PowerBuilder Authored entire online help system in ForeHelp Wrote complete procedure manual Taught staff members how to perform job functions using the new system.

BB&T Operations Center - Technical Writer
Developed procedure manuals for ViaSoft Year 2000 analysis tools for use by Conversion Analysts. (These procedures were adopted as part of Keane Year 2000 practice management) Created template to compile results of analysis tool for mainframe applications Used ViaSoft tools to analyze mainframe applications.
July 1997 - June 1999 Web Developer/Director of New Faces Development/International Agent/Make-Up Artist
ESTEEM Model and Talent Agency
Taught New Image, Personal Development and On Camera classes Gave Image seminars at local universities Served as Director for the International Modeling and Talent Association (IMTA) conference Trained local models and talent for competition at the IMTA conference Negotiated representation for local models with major market agencies such as Ford, Wilhelmina, and IMG.
February 1995 - September 1996 � Documentation Manager
NC Office of the State Controller, Financial Systems Division
Designed, developed, authored and packaged CBT courses for the North Carolina Accounting System (NCAS) Designed and maintained online help in RoboHelp Wrote procedure manuals for the NCAS Provided technical support for NCAS.
September 1994 - February 1995 Trainer/Technical Writer
NC Department of Correction, Division of Prisons, Administrative Services
Taught North Carolina Accounting System (NCAS) courses for Division of Prisons staff Wrote training manuals, reference materials, and practice exercises for training curriculum Provided technical support for NCAS and WindowsTM software applications Taught WindowsTM courses Managed budget, purchasing, inventory, and accounting issues for NCAS users.
May 1994 - September 1994 Office Manager
NC Department of Correction, Personnel
Served as LAN Administrator for office Taught WindowsTM courses Provided technical support for office software (WordPerfect 6.0 for WindowsTM, mainframe applications, WindowsTM, DataEase).
May 1993�- May 1994 Accounting Technician
NC Department of Correction, Office of Staff Development and Training
Wrote procedure manual "User's Guide to the North Carolina Accounting System (NCAS)"
*This manual was accepted by the Department of Correction as the training manual for the North Carolina Accounting System. Provided technical support for NCAS Conducted usability testing for user's guide.

EDUCATION

1995 - present
1988 - 1992		 Currently pursuing Master of Science in Technical Communication, NC State University
BA in Communications/Concentration in Journalism, East Carolina University

SOFTWARE

ToolBook II Instructor, Access, PowerBuilder, RoboHelp, ForeHelp, Word, WordPerfect, Pagemaker, Excel, PowerPoint, PhotoShop, Paint Shop Pro, HTML

CERTIFICATES & AWARDS

  • Certificate of Business & Technical Communication, East Carolina University
  • Award for excellence in CBT design and development, Keane, Inc.
  • Star Performer in Operations and Technology award for the Dayton Hudson Corporation Y2K Plan, MCI WorldCom
  • You've been caught award for design, authorship and publication of the MNS Newsletter, MCI WorldCom

Examples of my work can be downloaded from:
http://www.dot.state.nc.us/administration/ist/projects/hicams/training/CBT/default.html

This page has been visited times since February 25, 1999.

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